FAQ

ORDERS

What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email confirming the expected delivery date, as well as the link to track your order (when the delivery method allows it).

 

Can I change my order?

We can only change orders that have not been processed for shipping yet.

Once your order has changed to the status "preparing for shipping", "shipping" or "delivered", then we cannot make any changes to your order.

To request changes to your order, please reach out to support at info@beans.net.au

 

SHIPPING

Where do you ship?

We currently only ship to Australia, For shipping outside of Australia please reach out to support through: info@beans.net.au

 

PAYMENTS

What payment methods do you accept?

You can purchase on our website using a debit or credit card.

We additionally offer support for Paypal and Apple Pay.

 

Which currency will I be charged in?

We currently only support the following currencies for charging our customers in their local currencies: AUD, USD, CAD and EUR. 

If your credit or debit card uses another currency, then you will be charged in AUD, USD, CAD or EUR, depending on the website you are on. Your bank will apply the corresponding  conversation rate of the currency you choose.