Russian Carvan Tea

SHIPPING 

DISPATCH TIMES

• Our office is open and roasting Monday - Friday, 8am to 4pm
• Orders placed before 12pm weekdays are shipped same day
• Orders placed on the weekends, on public holidays or after 12pm will be sent next business day
• Same day delivery is available before 9am weekdays, for Sydney Metro only

SHIPPING COSTS

Standard Post:

The cost of Standard Post within Australia is calculated based on the total weight of your order

• Up to 5kg - $10.95
• 5-10kg - $13.45
• 11-20kg - $17.45
• Over 20kg - $22.45

Express Post:

The cost of Express Post is calculated at checkout, based on your order weight and your delivery location.

SHIPPING TIMES

Due to the ongoing impacts of COVID-19, Auspost is currently experiencing delays across it’s network and cannot guarantee their usual Express Post timeframes.

We offer Standard and Express shipping, through Australia Post. 

For the most up to date shipping estimates, please visit Auspost here.

RETURNS

If you need to consider refunds and returns, we would love to help! Here at GBC nothing makes us happier knowing that we have delivered a good quality product that you, the customer, enjoys!

• You can cancel your online order prior to shipment
• Coffee orders can be returned within 48h as long as the condition is unopened and undamaged, Contact us here for more information: info@beans.net.au
• Any orders that have been damaged in transit goods, need to be reported within 24h so we can help you, contact us here at info@beans.net.au

If you have been sent the wrong order, or there are any issues in quality, please contact us within 24 hours at info@beans.net.au and we will work with you to remedy the situation.